We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be in the same condition that you received itāunused, unworn, with tags, and in its original packaging. A receipt or proof of purchase is also required.
To start a return, please contact us at info.varietybespokebeds@gmail.com.
Returns should be sent to the following address:
Unit 1 High Street Mills, West Yorkshire, Heckmondwike WF16 0HT, United Kingdom
If your return is accepted, we will send you detailed instructions on how and where to send your package.
Please do not send items back without prior return approvalāunauthorized returns will not be accepted.
For any return inquiries, feel free to reach us at info.varietybespokebeds@gmail.com.
Damages and Issues
Please inspect your order upon delivery and contact us within 24 hours if your item is defective, damaged, or incorrect. We’ll assess the issue and work to resolve it promptly.
Exceptions / Non-returnable Items
Unfortunately, we cannot accept returns on the following:
Sale items
Gift cards
If you’re unsure about whether your item qualifies, please reach out to us with your query.
Exchanges
To make an exchange, the quickest way is to return your original item and place a new order for the product you want once the return is accepted.
Please note: a re-delivery fee may apply.
European Union ā 14-Day Cooling-Off Period
If your order is being shipped to a country within the European Union, you are entitled to cancel or return your order within 14 days, for any reason and without justification.
As stated above, the item must be returned unused, unworn, with tags, in original packaging, and accompanied by a receipt or proof of purchase.
Refunds
Once we receive and inspect your return, we will notify you of the refund approval status.
If approved, your refund will be processed back to your original payment method within 10 business days.
Please allow additional time for your bank or credit card provider to post the refund.
If more than 15 business days have passed since your refund was approved and you havenāt received it, please contact us at info.varietybespokebeds@gmail.com.